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RETURN POLICY

  1. No returns will be allowed after 15 days of the invoice date. For special circumstances, our Returns Manager will assign an RA number.
  2. Any diamond ring Re-Sizing will not be refunded or exchanged and all warranty will be void.
  3. Gem Star Imports, is not responsible and will not warrantee diamonds that have fallen out of mountings due to sizing or everyday use. We will repair for a nominal charge.
  4. All after sale merchandise dealt with, must carry the Gem Star Imports, price tag. If the tag is not present or has been tampered with, this will void all warranties.
  5. RETURN AUTHORIZATION - an (R.A. #) must be assigned before sending Gem Star Imports any returns or exchanges. ALL RETURNS/EXCHANGES ARE UPON APPROVAL.
  6. Any merchandise sent to Gem Star Imports for a return/exchange, not accompanying a R.A. #, WILL NOT BE ACCEPTED.
  7. Obtaining an R.A. # does not automatically define approval of a return/exchange. The merchandise will be evaluated for approval status once received.
  8. There will be a $35USD returned check fee. This pertains to all checks, money orders and cashier checks.
  9. ALL INVOICES ARE IN UNITED STATES DOLLARS (USD). ALL FOREIGN CURRENCIES AND PAYMENT TRANSACTIONS ARE SUBJECT TO FINAL PAYMENTS BY OUR BANK.

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